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🚨 Incident Details
System Category:
Head End System (HES)
Meter Data Management (MDM)
Network Infrastructure
Cloud Servers/Services
Database Server/Service
Core Application Service
Affected System/Service Name:
-- Select Affected System/Service --
HES Portal
MDM Portal
DC Service
RC Service
HES Report Service
MDM Report Service
NMS Portal
NMS-Gateway logged out in mains
HES - Prepaid Billing
MDM Prepaid Billing
Severity Level:
1 - Critical
2 - Major
3 - Minor
Time Reported (Incident Start Time):
Incident Proof (Screenshot/Log Image, Max 2MB):
Detailed Description of Impact:
🧑💻 Operational Details
Assigned Team/Engineer:
-- Select Team/Engineer --
L1
L2
MDM
NSP-JIO
Cloud
NSP-Airtel
L1 Observations/Triage Notes:
Multiple System Impacts (Comma Separated):
List other systems affected by this core incident.
✅ Resolution & Documentation
Time Resolved (Mandatory for Closure):
Root Cause Analysis (RCA):
Future Prevention Recommendation (FPR):
📧 Alert & Notification Setup
Recipient Email IDs (Comma/Semicolon Separated):
-- Select Notification Group --
L1
L2
MDM
NSP-JIO
Cloud
NSP-Airtel
This defines which team will get email & SMS alerts.
Recipient Mobile Numbers (Comma/Semicolon Separated):
-- Select Notification Group --
L1
L2
MDM
NSP-JIO
Cloud
NSP-Airtel
These numbers will receive a short SMS alert.
Configurable Alert Message/Email Body:
Placeholders: {{incidentID}}, {{affectedService}}, {{assignedTeam}}, etc.
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