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Call Center Record Entry
Package:
Circle:
Subdivision:
Log Date & Time:
Call Received From:
Description:
Consumer No (CID):
Meter No (MSN):
Consumer Name:
Contact No:
Latitude:
Longitude:
Location Link:
Final Remarks:
--Select--
Already Connected
Connected - OD
Consumption Units Not Updated
ODRC Pending - Ping Failed
ODRC Pending - Pinging
Job update-reinitiate
FV arranged - Connected
FV arranged - Pending
Power Outage
Balance Negative in ARMS - RC rejected
Balance Negative in ARMS - RC done
Balance Negative MDM- RC rejected
Balance Negative MDM- RC done
Low Voltage -RC pending
Low Voltage -FV arranged
Wrong tagging - Connected
Wrong tagging - FV arranged - Connected
Wrong tagging - FV arranged - Pending
Wrong tagging - FV arranged - Others
Meter issue - FV arranged
Auto RC pending since > 1 hours
L2 Support requested
Line man requested
Others
On-Demand RC Remarks:
--Select--
RC request not found
DC & RC both request not found
DC completed after RC Completion
Balance mismatch
Wrong Tagging
RC Expired
Wrong Tagging
Not updated in ARMS
Mismatch ARMS- postpaid MDM- Prepaid
Mismatch ARMS- Prepaid MDM- Postpaid
Instalment bill paid(Incident raised)
Ownership Changed
JJM Consumer
Govt . Consumer
Balance negative (Incident raised)
Subdivision Migrated (Incident raised)
Status:
--Select--
In Progress
Resolved
Call Resolved Date & Time:
Resolved By:
Executive Name:
RSSI Code:
--Select--
Error Code:
--Select--
Field Remarks:
Other Remarks:
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